Privacy Policy

1. Introduction

Welcome to bi999, Bangladesh's trusted online casino and sports betting platform available at bi999.vip. This Privacy Policy explains how we collect, use, store, and protect the personal information you provide when using our services. We encourage you to read this document carefully before registering an account or placing any bets on our platform.

By accessing or using bi999, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform immediately. This policy applies to all users accessing bi999 from Bangladesh, including those using mobile devices, desktop browsers, and our official app.

2. Information We Collect

When you create an account or interact with bi999, we may collect the following categories of personal information:

• Identity information: full name, date of birth, gender, and a government-issued ID number for age and identity verification purposes.
• Contact details: email address, mobile phone number, and residential address (city or district within Bangladesh, such as Dhaka, Chittagong, Sylhet, Khulna, or Rajshahi).
• Financial information: transaction records associated with payment methods such as bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, or Visa and Mastercard. We do not store your full card or wallet credentials.
• Technical data: IP address, browser type, device model, operating system version, session timestamps, and clickstream data collected during your browsing session on bi999.
• Gameplay data: bet history, game preferences, win and loss records, bonus redemption history, and responsible gaming self-assessment responses.

We collect this information only to the extent required to provide our services, comply with applicable laws, and maintain a safe and fair gaming environment for all registered players on bi999.

3. How We Use Your Information

bi999 uses the personal data we collect for the following lawful purposes:

• Account management: to register your account, verify your identity and age (minimum 21 years), manage your profile settings, and process deposits and withdrawals through bKash, Nagad, Rocket, and other supported payment channels.
• Service delivery: to provide access to over 1,200 games including live cricket betting markets, live casino tables, slots, and crash games available on our platform.
• Customer support: to respond to your queries, resolve technical issues, process complaints, and provide assistance via email at [email protected].
• Fraud prevention and security: to detect and prevent fraudulent transactions, unauthorised account access, money laundering, and other unlawful activities on the platform.
• Personalisation and marketing: to send you promotional offers, bonus notifications, and relevant game recommendations based on your activity. You may opt out of marketing communications at any time by contacting our support team.
• Legal compliance: to fulfil obligations under applicable laws, respond to lawful requests from regulatory or law-enforcement authorities, and maintain accurate records as required.

4. Data Sharing and Disclosure

bi999 does not sell, rent, or trade your personal information to third parties for their own commercial purposes. However, we may share your data in limited and strictly controlled circumstances:

• Payment processors: transaction details are shared with payment service providers such as bKash, Nagad, Rocket, and Upay solely to process your deposits and withdrawals. These providers are bound by their own data protection agreements.
• Technology and game providers: aggregated, non-personally-identifiable technical data may be shared with game studios such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and NetEnt to ensure proper game delivery and fair RNG performance.
• Legal authorities: where required by law or court order, or where we reasonably believe disclosure is necessary to protect the rights, property, or safety of bi999, its users, or the general public.

We require all third parties who process data on our behalf to maintain the same level of confidentiality and security that we apply to your information. We do not authorise third parties to use your personal data for their own independent marketing or profiling activities.

5. Cookies and Tracking Technologies

bi999 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in, and understand how you navigate our site. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a defined period).

You may manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of bi999 — for example, you may be required to log in each time you visit the site if session cookies are blocked.

6. Data Security

The security of your personal data is a top priority for bi999. We implement industry-standard SSL encryption across all data transmissions between your device and our servers. All stored account data is protected using layered security controls, including access restrictions, encrypted databases, and regular security audits.

While we take all reasonable technical and organisational precautions to safeguard your data, no internet-based platform can guarantee absolute security. We urge you to use a strong, unique password for your bi999 account and never share your login credentials with anyone. If you suspect unauthorised access to your account, please contact us immediately at [email protected].

7. Data Retention

We retain your personal information for as long as your account remains active or as necessary to provide our services. If you request deletion of your account, we will remove your personally identifiable information from our active databases within a reasonable timeframe, except where we are legally required to retain certain records — for example, transaction histories may be retained for up to five years to comply with applicable financial regulations. Anonymised or aggregated data that cannot reasonably be linked back to you may be retained indefinitely for statistical and analytical purposes.

8. Your Privacy Rights

As a user of bi999, you have the following rights with respect to your personal data:

• Right of access: you may request a copy of the personal data we hold about you at any time by contacting our support team.
• Right of rectification: if you believe any personal data we hold is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure: you may request deletion of your account and associated personal data, subject to our legal retention obligations described above.
• Right to withdraw consent: where our processing of your data is based on consent (such as receiving promotional emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the rights listed above, please contact our support team by email at [email protected] with your registered account details. We will aim to respond to all requests within 30 days. Please note that we may need to verify your identity before processing certain requests.

9. Third-Party Payment Providers

bi999 supports a range of payment methods popular among Bangladeshi players, including bKash, Nagad, Rocket, Upay, and card-based payments via Visa and Mastercard. When you initiate a deposit or withdrawal, your financial transaction data is transmitted directly to the relevant payment provider via a secure, encrypted connection. Each of these providers operates under their own privacy policy and data protection practices.

We strongly recommend reviewing the privacy policies of any third-party payment providers you choose to use. bi999 is not responsible for the data practices of external payment services once your transaction has been passed to their systems.

10. Children's Privacy and Age Restriction

bi999 is strictly an adult platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that a minor has registered an account or provided personal data, we will take immediate steps to close the account and delete all associated data. If you are a parent or guardian and believe your child has accessed bi999, please contact us immediately at [email protected] so we can take prompt corrective action.

11. Changes to This Privacy Policy

bi999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or the services we offer. When we make material changes, we will update the effective date shown at the top of this page and, where appropriate, notify registered users by email. We encourage you to review this page periodically to remain informed about how we protect your information. Continued use of bi999 following any update constitutes your acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way bi999 handles your personal data, our support team is available to assist you. We aim to address all privacy-related enquiries promptly and transparently.

Email: [email protected]